Danbury, CT (April, 2026) — State and local leaders joined community partners and residents today at The Community Action Agency of Western Connecticut to highlight the impact of the Volunteer Income Tax Assistance (VITA) Program, a collaborative effort delivering free, high-quality tax preparation services to working families across the region. Co‑hosted by Commissioner Mark Boughton, Lieutenant Governor Susan Bysiewicz, and United Way Coastal and Western Connecticut, the event focused on how VITA helps households save hundreds of dollars in tax preparation fees while ensuring they receive the full refunds and credits they’ve earned—putting critical dollars back into the local economy.
The press conference focused on the measurable impact of VITA in helping low- to moderate-income families secure the full tax refunds and credits for which they qualify, such as the Earned Income Tax Credit (EITC) and Child Tax Credit.
“VITA has become a trusted resource for families across the state,” said Lt. Governor Susan Bysiewicz. “By connecting residents to free, reliable tax preparation services, this program helps put money back into the pockets of those who need it most.”
Speakers emphasized the significant need in the region, particularly in Danbury, where 55% of households are classified as ALICE (Asset Limited, Income Constrained, Employed)—families who work hard but often cannot afford basic necessities such as housing, childcare, food, transportation, and healthcare.
“For these households, a tax refund isn’t a bonus; it's survival,” said Ashley Gaudiano, Chief Operating Officer of United Way Coastal and Western Connecticut. “Refunds can mean keeping up with rent, fixing a car to get to work, paying down medical bills, or affording childcare. VITA helps families access that relief without paying tax preparation fees they simply cannot afforde.”
Gaudiano noted that VITA goes beyond tax preparation, it's about expanding access and advancing equity across the community.
“VITA ensures families receive every credit they’ve earned without paying hundreds of dollars they simply don’t have,” she said. “For ALICE households balancing multiple jobs, caregiving responsibilities, and other barriers, this program is equity in action: —meeting people where they are and providing stability, dignity, and trust.”
The event brought together a coalition of leaders and partners, including Michelle James, Executive Director of The Community Action Agency of Western Connecticut; Danbury Mayor Roberto Alves; State Representative Farley Santos; Commissioner Mark Boughton of the Connecticut Department of Revenue Services; and Takima Robinson, Chief Program Officer of Advancing Connecticut Together.
Speakers reinforced the importance of cross-sector collaboration in delivering VITA services, ensuring they remain accessible, culturally responsive, and impactful for all.
“Our work is made possible through strong partnerships and a committed community that shows up for families every day,” said Michelle James, Executive Director of The Community Action Agency of Western Connecticut.
The event also featured a personal story from a VITA participant and volunteer, illustrating the program's real-life impact on individuals and families in the region.
United Way Coastal and Western Connecticut encourages eligible residents to take advantage of VITA’s free tax preparation services through Friday, April 10. For more information about VITA services or to find a location near you, visit https://www.211ct.org/topic_pages/taxassistance